Policy for Reservations
- Check-In Time: 13:00hrs – 21:00hrs Check-Out Time: 11:00hrs
- Early check-in or late check-out is subject to bed/room availability on a relevant day, to be reconfirmed with the Front Office staff.
- Rooms not occupied by 22:00 hours will be seen as No-Show unless prior arrangement has been made.
- For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period will be determined by a unilateral decision of the Hotel Management.
- A full room rate will be chargeable for check-in at 07:00 hours or check-out after 15:00 hours.
- It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.
- Guests checking into the hotel must be at least 18 years of age.
- Upon check-in, all guests must register through a guest registration form.
- Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.
- For reservations guaranteed with a form of payment at the time of booking, rooms are held until hotel check-out time (11:00 hours) the day following arrival.
- For reservations not guaranteed with a form of payment at the time of booking, rooms are held until set cancellation time per the rules of the reservation.
Deposit Policy:
- Every guest who wants to make a reservation at La Isla Resort has to make a deposit of 50% of the total amount to confirm the reservation. The deposit can only be paid by credit card, bank direct deposit, or cash deposit.
- The rest of the amount shall be charged from the credit card 3 business days prior to arrival at La Isla Resort.
